Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Oxyn (“Company,” “we,” “us,” or “our”) governing your access to and use of the Oxyn platform, website at oxyn.us, application programming interfaces (APIs), and all related services (collectively, the “Services”).

By creating an account, completing an intake assessment, accessing the platform, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein. If you do not agree, you must not use the Services.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” refers to that entity.

2. Description of Services

Oxyn is an AI agent infrastructure platform that enables the building, deployment, management, and monitoring of AI-powered automation agents. The platform operates as a multi-tenant ecosystem serving three distinct user roles:

• Operators: Independent service providers who use the platform to build, configure, and deliver AI agent services to their clients. Operators may white-label the platform under their own brand.
• Clients: Businesses or individuals who receive AI agent services through an Operator. Clients access their agent dashboard, authorize integrations, and monitor agent activity through the client portal.
• Administrators: Platform administrators who manage the overall ecosystem, review intake assessments, and oversee platform operations.

Oxyn provides the infrastructure layer only. We do not directly execute AI agent logic, call AI model APIs, generate AI outputs, or make decisions on behalf of any user. The platform facilitates connectivity, monitoring, credential management, and analytics for agents that Operators independently build and deploy.

3. Account Registration and Security

To access the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration and maintain the accuracy of such information
• Create a strong password and maintain the confidentiality of your account credentials
• Immediately notify us of any unauthorized access to or use of your account
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you
• Not share, transfer, or sell your account or credentials to any third party
• Not create multiple accounts for the purpose of circumventing platform policies or restrictions

We reserve the right to suspend or terminate accounts that contain materially inaccurate information, remain inactive for an extended period, or violate these Terms. Account suspension does not relieve you of any outstanding obligations.

4. Operator Terms

If you register as an Operator, the following additional terms apply in addition to all general terms:

4.1 Application, Approval, and Ongoing Compliance

Operator status requires application and approval by Oxyn. We reserve the right to accept or reject applications at our sole discretion without obligation to provide reasons. Approval may be revoked at any time if you violate these Terms, fail to meet platform quality standards, receive repeated client complaints, or engage in conduct that harms the platform’s reputation.

4.2 Independent Contractor Status

Operators are independent contractors, not employees, agents, partners, or joint venturers of Oxyn. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship. Operators are solely responsible for their own taxes, insurance, and compliance with applicable employment and business laws. Oxyn does not control how, when, or where Operators perform their services.

4.3 Client Relationships and Service Quality

Operators are solely responsible for the Operator-Client relationship, including but not limited to: service quality, pricing, communication, deliverables, dispute resolution, and contractual obligations. Oxyn facilitates the connection through the intake and matching process but does not participate in, guarantee, endorse, or assume liability for any aspect of the Operator-Client relationship.

4.4 Agent Deployment Responsibilities

Operators are fully responsible for ensuring that all AI agents deployed through the platform:

• Operate within all applicable laws, regulations, and industry standards in every jurisdiction where they are used
• Do not process personal data without proper consent, legal basis, or appropriate data processing agreements
• Do not engage in deceptive, discriminatory, defamatory, or harmful practices
• Do not compromise the security, integrity, or availability of the platform, client systems, or third-party systems
• Do not infringe on the intellectual property rights, privacy rights, or other rights of any party
• Include appropriate disclosures to end users that they are interacting with an AI system where required by law
• Are regularly monitored, tested, and updated to maintain accuracy and safety

4.5 White-Label Usage

Operators may present the platform under their own brand through white-label features. However, Operators must not: misrepresent the nature or origin of the platform technology; claim ownership of Oxyn’s intellectual property; make false, misleading, or unsubstantiated claims about capabilities; or use white-label features to disguise violations of these Terms.

4.6 Commission, Payments, and Financial Terms

Operators agree to the commission rate and payment terms established at the time of onboarding. Oxyn reserves the right to modify commission rates with 30 days’ written notice. Payment processing is handled through third-party payment processors, and Operators agree to comply with those processors’ terms of service. Oxyn is not responsible for payment processing errors, delays, or failures attributable to third-party processors.

5. Client Terms

If you use the Services as a Client, the following additional terms apply:

5.1 Intake Assessment and Matching

By completing an intake assessment, you authorize Oxyn to collect, store, and share your assessment information with Operators for the purpose of evaluating your needs and matching you with an appropriate service provider. The matching process is facilitated by Oxyn, but the final service agreement and relationship is between you and your assigned Operator.

5.2 Agent Authorization and Access

AI agents deployed on your behalf will access the systems, services, and data you explicitly authorize through the integrations and connections features. You are solely responsible for:

• Ensuring you have the legal right and authority to authorize such access
• Reviewing and understanding the permissions granted to each integration before connecting
• Monitoring agent activity through the portal dashboard and event logs
• Revoking access to any integration at any time if you no longer wish the agent to have access
• Ensuring your use of AI agents complies with all applicable laws, regulations, and contractual obligations to your own customers, partners, and employees

5.3 Data Ownership and Responsibility

You retain full ownership of all data processed by AI agents on your behalf. You are responsible for ensuring compliance with applicable data protection laws (including GDPR, CCPA, HIPAA, and other applicable frameworks), including obtaining necessary consents from individuals whose data may be processed by AI agents. Oxyn processes data on your behalf as a data processor and does not claim ownership of your data.

5.4 Review of AI Outputs

You acknowledge that AI agents may produce inaccurate, incomplete, biased, or inappropriate outputs. You agree to review and verify all AI agent outputs before relying on them, particularly for decisions involving legal, financial, medical, employment, or other consequential matters. You assume full responsibility for any actions taken based on AI agent outputs.

6. Integrations and Third-Party Services

6.1 Third-Party Integrations

The Services allow connection to third-party services (Google Calendar, Gmail, Stripe, Slack, CRMs, and others) through our integrations system. These integrations are subject to the respective third-party service providers’ terms of service and privacy policies. Oxyn is not responsible for the availability, accuracy, security, or functionality of any third-party service.

6.2 Credential Storage

When you connect an integration, your credentials (OAuth tokens, API keys, etc.) are encrypted at rest and stored securely on the platform. Credentials are only accessible to authorized AI agents within the scope of permissions you grant. Oxyn does not use your credentials for any purpose other than facilitating the agent-integration connection you authorized. All credential access is logged in an immutable audit trail.

6.3 Credential Revocation

You may disconnect any integration and revoke credentials at any time through your portal. Upon revocation, stored credentials are immediately invalidated and cleared from the platform. We recommend also revoking access directly through the third-party service provider’s settings.

7. API Keys and Authentication

The platform issues API keys to Operators and agents for programmatic access. API keys are security credentials equivalent to passwords. You agree to:

• Store API keys securely and never expose them in client-side code, public repositories, or unencrypted storage
• Immediately regenerate any API key you believe has been compromised
• Not share API keys across organizational boundaries without explicit authorization
• Accept responsibility for all API calls made using your keys, whether authorized or not

Oxyn stores API keys as SHA-256 hashes and cannot recover lost keys. Compromised keys should be regenerated immediately through the platform dashboard.

8. Acceptable Use Policy

You agree not to use the Services, directly or through AI agents, to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party
• Transmit any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, or otherwise objectionable
• Generate, distribute, or facilitate spam, phishing, social engineering, or other unsolicited or fraudulent communications
• Attempt to gain unauthorized access to any part of the Services, other users’ accounts, computer systems, or networks connected to the Services
• Interfere with, disrupt, or create an undue burden on the Services or the networks and infrastructure connected to the Services
• Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services
• Use the Services to build a substantially similar or competing product or service
• Scrape, crawl, or use automated means to access or collect data from the Services without our express written permission
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
• Use AI agents to make automated decisions that have legal or similarly significant effects on individuals without appropriate human oversight and safeguards
• Process sensitive personal data (health, biometric, financial, children’s data) through AI agents without appropriate legal basis, safeguards, and compliance measures
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including rate limits, access controls, and audit logging

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without prior notice and without refund of any prepaid fees.

9. Intellectual Property

9.1 Oxyn’s Intellectual Property

The Services, including but not limited to all software, source code, object code, algorithms, user interfaces, designs, text, graphics, logos, icons, images, audio clips, data compilations, and the selection and arrangement thereof, are the exclusive property of Oxyn and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms.

9.2 User Content

You retain all ownership rights to content you submit, upload, or transmit through the Services (“User Content”), including business information, assessment responses, agent configurations, messages, and data. By submitting User Content, you grant Oxyn a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely as necessary to provide, maintain, and improve the Services.

9.3 Feedback

If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant Oxyn an irrevocable, perpetual, worldwide, royalty-free license to use and incorporate such Feedback into the Services without any obligation or compensation to you.

9.4 DMCA and Copyright Complaints

If you believe that content on the platform infringes your copyright, please notify us at oxynhq@gmail.com with the information required under the Digital Millennium Copyright Act (DMCA).

10. Data Protection and Privacy

10.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the data practices described in the Privacy Policy.

10.2 Data Processing

Oxyn processes data submitted by users as necessary to provide the Services. For Clients, Oxyn acts as a data processor processing data on behalf of the Client (the data controller). For Operators, Oxyn may act as either a processor or joint controller depending on the nature of the processing activity.

10.3 Data Security

We implement commercially reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10.4 Data Retention and Deletion

We retain user data for as long as your account is active or as needed to provide the Services. Upon account termination, we will delete or anonymize your data within a reasonable period, except where retention is required by law or for legitimate business purposes (such as audit compliance). You may request data export at any time through your account settings.

10.5 Audit Trail

The platform maintains immutable audit logs of agent activities, credential access, integration usage, and administrative actions. These logs are retained for compliance and transparency purposes and may be provided to you upon request.

11. Disclaimers and Limitation of Warranties

11.1 AI Agent Output Disclaimer

AI agents deployed through the platform utilize third-party AI models and may produce outputs that are inaccurate, incomplete, misleading, biased, offensive, or otherwise unsuitable. Oxyn does not generate, review, endorse, or guarantee the accuracy, reliability, completeness, or suitability of any AI agent output for any particular purpose. You use AI agent outputs entirely at your own risk.

11.2 No Professional Advice

Nothing provided through the Services or by AI agents constitutes legal, financial, medical, tax, or other professional advice. AI agent outputs are informational only and should not be relied upon as a substitute for professional consultation. You should always consult qualified professionals for decisions involving legal, financial, medical, or other consequential matters.

11.3 General Disclaimer

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components. We do not warrant that any defects will be corrected or that the results obtained from the use of the Services will be accurate or reliable.

11.4 Third-Party Services Disclaimer

Oxyn does not endorse, guarantee, or assume responsibility for any third-party products, services, or integrations accessible through the platform. Interactions with third-party services are solely between you and the third party, and Oxyn shall not be liable for any loss or damage arising from such interactions.

11.5 Operator Services Disclaimer

Oxyn is a platform provider and does not provide AI automation services directly to Clients. We do not control, endorse, guarantee, or assume responsibility for the quality, legality, safety, reliability, or timeliness of services provided by Operators. All disputes between Clients and Operators should be resolved directly between those parties.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Oxyn, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, revenue, goodwill, use, data, or other intangible losses, arising out of or in connection with: (a) your access to or use of, or inability to access or use, the Services; (b) any conduct or content of any third party, Operator, or other user on the Services; (c) any content, data, or outputs obtained from or generated by AI agents through the Services; (d) unauthorized access, use, or alteration of your transmissions or content; (e) statements, conduct, or actions of any Operator; (f) any bugs, viruses, or other harmful code transmitted through the Services; or (g) any other matter relating to the Services.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of: (i) the total amount you paid to Oxyn in the twelve (12) months immediately preceding the event giving rise to the claim; or (ii) one hundred United States dollars (US $100.00).

The limitations in this section apply regardless of whether Oxyn has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Oxyn, its affiliates, subsidiaries, and their respective officers, directors, employees, agents, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with:

• Your access to or use of the Services
• Your violation of these Terms or any applicable law, regulation, or third-party right
• Your User Content or any content submitted through your account
• AI agents you deploy, configure, manage, or authorize that cause harm, loss, or damage to any third party
• Your infringement or misappropriation of any third party’s intellectual property, privacy, publicity, or other proprietary rights
• Any dispute between you and any other user of the platform, including disputes between Operators and Clients
• Your failure to comply with applicable data protection laws in connection with your use of AI agents
• Any misrepresentation made by you in connection with your use of the Services

Oxyn reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Oxyn’s prior written consent.

14. Termination and Suspension

14.1 Termination by You

You may terminate your account at any time through the account settings page or by contacting us at oxynhq@gmail.com. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations and indemnification duties.

14.2 Termination or Suspension by Oxyn

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without prior notice, including but not limited to situations where: you violate these Terms; you engage in fraudulent, abusive, or illegal activity; your account poses a security risk to the platform or other users; or you fail to pay amounts due.

14.3 Effects of Termination

Upon termination of your account:

• Your right to access and use the Services ceases immediately
• All active AI agents associated with your account will be deactivated
• All API keys associated with your account will be invalidated
• Connected integrations will be disconnected and credentials cleared
• You may request export of your data for up to 30 days following termination
• We may retain data as required by law, for dispute resolution, or for legitimate business purposes including audit compliance
• Account records are soft-deleted (deactivated with a timestamp) and retained for auditing purposes

14.4 Survival

The following sections survive termination of these Terms: Sections 9 (Intellectual Property), 10 (Data Protection), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 15 (Dispute Resolution), and 16 (General Provisions).

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”) informally by contacting us at oxynhq@gmail.com. We will attempt to resolve the Dispute informally within 30 days of receiving your notice. If the Dispute is not resolved within 30 days, either party may proceed to formal resolution.

15.2 Governing Law

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

15.3 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and you irrevocably consent to the personal jurisdiction and venue of such courts.

15.4 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any Dispute shall be resolved on an individual basis only, and not as part of any class, consolidated, or representative action or proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration against Oxyn.

15.5 Time Limitation

Any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim arose, or it is permanently barred. This limitation applies regardless of any statute or law to the contrary.

16. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. When we make material changes, we will: (a) update the “Effective Date” and version number at the top of these Terms; (b) post the updated Terms on our website; and (c) where practicable, notify you by email to the address associated with your account at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account. For users who have previously accepted the Terms, the platform will display a notice requesting re-acceptance of the updated version upon your next login.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements you enter into with Oxyn in connection with the Services, constitute the entire agreement between you and Oxyn regarding the Services and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.
• Waiver: The failure of Oxyn to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Oxyn to be effective.
• Assignment: You may not assign, delegate, or transfer these Terms or any rights or obligations hereunder without Oxyn’s prior written consent. Oxyn may freely assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
• Force Majeure: Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the party’s reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or orders, labor disputes, power failures, internet or telecommunications outages, or failure of third-party service providers.
• No Third-Party Beneficiaries: These Terms are for the benefit of you and Oxyn only. No third party shall have any rights to enforce any provision of these Terms.
• Headings: Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
• Notices: We may send notices to the email address associated with your account, through the platform dashboard, or by posting on our website. You may send legal notices to oxynhq@gmail.com. Notices sent by email are deemed received on the date sent.
• Electronic Communications: By using the Services, you consent to receiving electronic communications from us, including emails, push notifications, and in-platform notices. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

18. Contact Information

For questions, concerns, or notices regarding these Terms, contact us at: